Our Call Center Outsourcing Solutions
Customer Support
Customer service is an essential component that, if not appropriately managed, can rapidly become a costly burden. At ATL BPO, we assist our clients in reducing these expenses while simultaneously providing elevated levels of quality, availability, and reliability. Renowned as a global leader in customer service outsourcing, ATL BPO has earned its reputation through numerous compelling factors.
Technical Support
Our call centers in Bangladesh are staffed with highly trained team members who excel in handling even the most technical inquiries and resolving complex problems. As a trusted player in the outsourcing industry, we can attract and recruit accomplished professionals with expertise in various technical fields.
Outbound Call Center
By outsourcing outbound call center services to ATL BPO, we empower your business to boost sales, conduct email follow-ups, explore new markets, foster strong client relationships, schedule appointments, and achieve success through effective cold-calling strategies.
Inbound Call Center
ATL BPO's skilled call center teams are fully prepared to handle all your inbound calls, whether taking reservations or processing orders. With the understanding that even a single mistake can lead to lost business, you can trust us to manage your inbound calls with utmost care and professionalism.
Telemarketing
Becoming a successful telemarketer requires more than just phone skills. At our telemarketing call center, our teams consistently generate remarkable returns on investment for every client, leveraging their expertise and strategies to deliver exceptional outcomes.
Why Choose Us as Your Call Center Partner?
We provide 24x7 service, ensuring uninterrupted assistance for our clients whenever they need it. Moreover, our services are highly flexible and can be easily customised to align with the specific business requirements of each client.
For every business, our call answering service enables you to:
- Capture potential leads and sales opportunities 24x7.
- Improve the company’s reputation and attract new customers.
- Present a positive professional image and build your credibility.
ATL BPO can seamlessly integrate and utilise the client's existing systems and contact center software during their daily operations, enabling streamlined and effective outsourcing of call center services. ATL BPO has the capability to provide remote support for cloud-based helpdesk software. This software has integrated ticketing systems, support portals, and call and chat routing features. Queries can be efficiently transferred to customer service specialists and technical experts, enabling swift and effective assistance for resolving customer concerns.