Bringing Top-Notch ICT Solutions to Clients delivering excellence in technology services and support.
Our business relies on world-leading technology. Continuous investment in IT infrastructure ensures long-term success and seamless connectivity with Your Team and data for a high-functioning offshore experience. We provide reliable IT security solutions that cater to clients of all sizes, from small and medium enterprises to large corporations.
Unwavering Commitment to Data Privacy and Strong IT Security Measures
We prioritise the security of our offices and systems, implementing both logical measures such as authentication, encryption, secure passwords, and disabled USB drives, as well as physical security features like biometric access and CCTV surveillance.
ATL BPO prioritises the security and compliance of our partners' data by adhering to strict legal requirements and implementing robust measures to ensure its safety:
Encryption
Sensitive documents are securely transferred using encryption, password protection, and strict security measures for maximum data security.
Implementing Secure Networks and Firewalls
Prevent unauthorised access. Our IT department diligently implements and maintains robust data management and protection systems, regularly reviewing and upgrading them to ensure optimal security and reliability.
2-Factor Authentication
Our priority is ensuring the utmost security, particularly in the customer service sector. We create a secure environment for our partner's clients by implementing strict access controls and continuously monitoring and addressing any issues with our IT experts.
Regular Assessment & Security Audits
We consistently update and validate our data systems to ensure comprehensive security maintenance.
Employee Training Session
Regular training sessions and courses ensure our employees have the necessary skills to effectively manage data and minimise errors in handling our clients' information. To uphold compliance and data security, all our employees undergo project, and information security training, emphasising the consequences of non-compliance. The company-owned work equipment restricts user privileges based on job requirements and departmental access, ensuring appropriate access levels for each user.
IT Standards & ISO Compliance
We take great pride in obtaining ISO 9001:2015 & HIPAA certification, which signifies our commitment to maintaining a high standard of information security management system (ISMS).
- Access Control
- Asset Management
- Information Security Incident Management
- ISO Compliance
- HIPAA Compliance
- Organising Information Security
- Human Resources Security
- Physical and Environmental Security
- Information Systems Acquisition, Development & Maintenance
- Business Continuity Management
Disaster Recovery & Project Continuity
Our office facilities are equipped with 100% power backup systems, ensuring uninterrupted operations even during power outages or disruptions. We ensure hardware redundancy at both the server and infrastructure levels and provide professional server management services to maintain optimal performance and minimise the risk of hardware failures. Unlike other outsourcing companies, ATL BPO goes beyond infrastructure and services by actively collaborating with your internal ICT team or managed service provider to effectively manage risks and ensure seamless integration.
